Installation / compatibility questions

Does Full Monte support non-English version of Project?

Barbecana does not currently have any non-English versions of Full Monte, which means that all menus, dialogs, and other text is in English. However, this does not mean that Full Monte cannot operate on a non-English version of Project or of Windows, or on data that was created with such a version. Full Monte understands the local text for things like the names of months, relationship types, etc., and the currency symbol (even if double byte) and how to format numeric data.  There is an issue if you change languages; however, because Full Monte probes the system the first time you use it to investigate the settings. If you subsequently change language, there is a menu option to force it to redo this investigation.

Which versions of Microsoft Project and Primavera do you support?

Full Monte supports Microsoft Project 2007 through 2016 and Primavera P6 6.2 through 15.2 (including SQLite databases).

Is Full Monte licensed to a user or to a computer?

For Microsoft Project Full Monte is licensed to the computer it is installed on.  For Primavera you can either purchase a machine license (allows connections to multiple databases) or a database license (allowing concurret access to the database).

What happens if I get a new computer and want to install the software on that without buying a new license?

Just uninstall it from the old computer then install it on the new computer and go through the regular regsitration process.  If this happens very frequently we may ask some questions to verify Full Monte is being used appropriately.

I uninstalled Full Monte but the menu still appears (but with only the edit option). Why?

This is a problem only in Project 2007. We have absolutely no idea why this happens but we do know how to fix it. Go into Project, right mouse on a tool bar and pick “Customize.” It will bring up a dialog, but here is the tricky bit: ignore the dialog, go up to the Full Monte menu and drag it down into the spreadsheet area. It will not bother you again!

Re-entering Microsoft Project after an abnormal end, Project said there was a serious problem with Full Monte and suggested I disable it.

If this happens often, let us know, preferably also telling us what you were doing at the time. It is best to say no to the “disable” question. If you say yes Full Monte menu items will not appear, but here is how to get them back. In Project 2010, select Files/Options/Add-ins. (It is slightly different in 2007.) At the bottom of the dialog there is a combo box where you should select “disabled items” and press “Go.” You should see Full Monte listed as a disabled item; selected it and press the enable button. This takes effect only after quitting MSP and reentering.

Risk Analysis Takes far Longer than Barbecana Claim. Why?

We have found that this can be caused by certain anti-virus software. Specifically we know that it is a problem with McAfee if the host intervention protection feature is switched on. We are told that this makes it about 3 times slower than normal, which means it is about 30 times faster than competitors.

I tried to download Full Monte, but have not received the confirmation email. Why?

Maybe you entered your email address incorrectly, but please check your spam or junk folder. If it is not in there, send an email to asmith@barbecana.com and she can provide the install link and instructions.

Questions?

If you have a question or concern please ask your question below. We will contact you within 48 hours weekdays.

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